Fortune Travel and Tourism Limited (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, WhatsApp, phone, or other communication channels.
- Information We Collect
We may collect personal information including, but not limited to:
- Full name
- Contact details (phone number, WhatsApp number, email address)
- Travel details and preferences
- Passport information (only when required for bookings)
- Payment-related information (processed securely via third-party providers)
- Communication records via WhatsApp, website forms, or phone calls
- We may also collect non-personal information such as IP address, browser type, and website usage data.
- How We Collect Information
We collect information when you:
- Submit enquiries through our website
- Contact us via WhatsApp, phone, or email
- Request quotes or make bookings
- Interact with our social media or digital advertisements
- How We Use Your Information
Your information is used to:
- Respond to enquiries and provide travel-related services
- Process bookings, reservations, and travel arrangements
- Communicate updates, confirmations, or changes
- Improve our services and customer experience
- Meet legal, regulatory, and accounting requirements
- We only use your information for lawful and relevant purposes.
- Sharing Your Information
We do not sell or rent your personal information.
- We may share your information only with trusted third parties such as:
- Airlines, hotels, tour operators, cruise companies
- Visa processing and insurance providers
- Payment gateways and financial institutions
- Government or regulatory authorities when legally required
- All third parties are required to protect your information.
- WhatsApp & Online Communication
When you contact us via WhatsApp or online messaging, we may store your messages and contact details to:
- Respond to your enquiry
- Provide ongoing customer support
- Maintain service records
- WhatsApp communications are subject to WhatsApp’s own privacy policy.
- Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze visitor traffic
- Remember user preferences
- You can manage or disable cookies through your browser settings.
- Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. While we strive to safeguard your data, no electronic transmission is completely secure.
- Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and business obligations
- Resolve disputes
- When information is no longer required, it is securely deleted.
- Your Rights Under New Zealand Law
Under the New Zealand Privacy Act 2020, you have the right to:
- Access your personal information
- Request correction of incorrect or outdated information
- Withdraw consent for marketing communications
- To exercise these rights, please contact us.
- Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
- Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
- Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
- Fortune Travel and Tourism Limited
- 9 Wembley Close
- Nawton,
- Hamilton
- New Zealand
Contact via Website (www.fortunetravel.co.nz) or WhatsApp (+64225061330)
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